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Title: Operations Specialist - Mandarin Speaking
Date: 10/11/2016
Reference: UAS001OPS
Position: Operations Specialist

Job Description

  • Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
  • Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
  • Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your clients operation.
  • Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
  • Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.
  • Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.
  • Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.
  • Provide a clear and comprehensive final Flight Briefing document to the client, in liaison with Flight Planning when applicable.
  • At all times, carefully and efficiently plan and process client requests in accordance with statutory requirements and company policy as defined in the SOP Manual and associated guidance material. Accounts rely on clear and concise flight records in order to correctly bill the client.
  • Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process.
  • Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process.
  • Use company systems and references at all times, so as to capture latest information and maximize efficiency.
  • Answer all inquiries from clients relating to operational feasibility requirements.
  • Support clients, offer them alternatives when their requests cannot be facilitated.

Skills & Experience:

  • 3+years of experience in operations environment of an aviation services organization
  • Flight Dispatch/Flight Planning experience would be advantageous.
  • Excellent Communication Skills.
  • This role is based in Mainland China.
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